Support Articles

Support articles for the features you'll find in your 2ndNumber dashboard.

  1. Overview
  2. Support Articles

Upgrading your 2ndNumber to a UK number

Recent legislation in the USA in the form of the STIR/SHAKEN policies implemented by the FCC is making it currently increasingly difficult to achieve good delivery rates on SMS on ...

Creating a Telegram Chatbot

Now you have a 2ndNumber to set up a business or separate Telegram account, you can begin to take advantage of the Chatbot system that Telegram offers. Normally, you'd have to be a ...

How do I block or blacklist spam calls or a nuisance caller?

Sometimes you might want to block a persistent caller or a call that appears to be spam, salesy or just an outright Robocaller. In which case, open up the WebPhone in your 2ndNumb ...

Frequently Asked Questions

Can I use the number to verify my favourite apps and services?Yes, the numbers are enabled for verification use. Recent legislation in the US has put strict criteria in place for V ...

Making a phone call

Starting the WebPhone Once you are logged into your 2ndNumber account, you can make calls to the contacts you receive messages from, or, call directly from the softphone. There ar ...

Checking voicemail and recording a greeting

Once you are logged into your 2ndNumber account, you must go to the WebPhone to set a voicemail greeting and check voicemails that may have been left while your WebPhone was offlin ...

How do I get inbound SMS sent to my email address?

You can have inbound SMS messages delivered to your email inbox (for example your gmail.com email address) as well as your 2ndNumber dashboard. To enable the feature, log in to y ...

Setting up 2ndNumber VPN using OpenVPN

The 2ndNumber VPN service helps with reliability issues using VoIP and certain apps and you may want to try it if you have trouble using our products particularly when overseas. Th ...

I can't make calls using the app but it's configured correctly.

There are two reasons for calls not working on the app and also in the WebPhone: You are connecting to a WiFi network with a router that has "SIP ALG" enabled. This can block Vo ...

Forward unanswered inbound calls to another number

You can forward calls to your 2ndNumber to a mobile number or other number of your choosing, but only after they have attempted to ring your app or WebPhone (eg. "unanswered"). Thi ...

How to contact us

There's a few ways: Send an email to support@2ndnumber.tel Give us a call:UK: +44 203 026 0273USA: +1 205 245 8096Spain: +34 931 80 71 86 Via our chat-bot at www.2n ...

App verification SMS are not being received by my 2ndNumber

Getting apps to send you an SMS verification code can be tricky depending on where you are based. There are key tips to getting the app to send an SMS to your 2ndNumber, especiall ...

Can I change my 2ndNumber number?

We get asked if we can change or swap the number on your account after you're done with it. The short answer is: no. The long answer is as follows: Recent changes within the FCC' ...

How to I set my number to "Do Not Disturb" (DND) so that all calls go direct to my 2ndNumber voicemail?

You can toggle Do No Disturb (DND) on/off by dialling:*76From the WebPhone or app. So firstly, log into your 2ndNumber dashboard, or start the app. Then once you're in simply dial ...

Porting your number to 2ndNumber.tel

You can move (port) your existing number with your current provider over to 2ndNumber.tel. There is a one off porting in charge of $10. Below is a checklist of the details you'll n ...

Getting "Unable to capture media device" error

When you start up the WebPhone, particularly if you are on a desktop PC, you might see this error: This occurs because there is no microphone detected on your computer. You can ...

The 2ndNumber Android app doesn't receive calls in the background

Sometimes, when the 2ndNumber app goes into the background, the phone will close down the app, meaning calls will not be received and instead go to voicemail directly. This can be ...

Setting up Verified Calls to improve call and SMS deliverability to Android smartphones

If you're running a business, you would do well to set up Verified Calls with Google. It basically registers your phone number so that anyone using a smartphone will see your compa ...

My 2ndNumber does not receive SMS sent from my cellphone

To receive SMS sent from your cell phone (let's say for example, when you sent a test message that didn't arrive), you'll need to check two things: If you have a US 2ndNumberSen ...

How do I enable notifications when I receive SMS messages?

You can now have notifications appear on your desktop computer or phone, when SMS messages arrive, without having to be logged into the 2ndNumber dashboard. To enable this feature ...

Which apps work with my 2ndNumber?

Nearly all apps out there will work with your 2ndNumber - there are some exceptions which we'll go in to here. New legislation was passed in June 2021 that enforces a technology ...

I'm not receiving SMS messages sent from my 2ndNumber to my phone

Assuming you've send an SMS to the correct number and you've checked the formatting of the number, then it might be possible that one of the following factors is affecting receptio ...

Setting up 2ndNumber VPN using L2TP

Note: Android versions 12 and above do not support L2TP - you should use the 2ndNumber OpenVPN option. This is recommended anyway because L2TP can be easily blocked by state-run fi ...

How do I divert all inbound calls to my 2ndNumber?

IMPORTANT: With divert switched on, your "real" mobile phone will be receiving calls from your 2ndNumber - that means the caller ID will show on your phone as your US or UK 2ndNumb ...

Configuring a WhatsApp chatbot using Facebook Cloud API

To get your WhatsApp chatbot up and running, we have to complete a few steps over at Facebook. Unfortunately it's somewhat more involved than the Telegram chatbot, but take your ti ...

Logging in to your account

To log in to your account, you'll need two bits of information: Your 2ndNumber phone Number (starting with a 1 or 44) Your password - this is emailed to you and is not a passwo ...

Which area codes do we offer?

Here's a complete list of all of the area codes we offer: Area Code City Name 205289 WARRIOR, AL 205386 GARDENDALE, AL 205390 GRAYSVILLE, AL 205509 ...

When making a call, I hear the message 'blocked'

When making a call, you may hear the message 'blocked', followed by the call hanging up. This occurs when you do not have sufficient credit to make calls and can happen when using ...

Can I use my 2ndNumber to receive verification SMS messages?

You've asked the question. But do you really want the answer? Are you going to take the blue pill or the red pill? Red pill? OK, read on... Firstly, this doesn't apply to UK numb ...

How much does it cost to send texts and make calls?

2ndNumber uses a credits system which is very simple to understand - unlike some of our competitors who use the credit system to confuse. 😕 Quite simply: 1 credit = 1 SMS to U ...

Setting up Zoiper Lite on iPhone / iOS

While we're busy beavering away on the iOS version of the 2ndNumber app, you can happily use the Zoiper Lite App to do a similar job of making and receiving calls with your 2ndNumb ...